Standard UK Delivery (Royal Mail)
Standard UK Delivery on orders over £50.00 ex VAT (3-4 business days): FREE
Standard UK Delivery on orders up to £49.99 ex VAT (3-4 business days): From £3.32 ex VAT
CollectPlus (1-2 business Days From Dispatch): £3.55 (exc VAT)
Royal Mail UK Local Collect - Free Over £100.00 Ex VAT
Royal Mail Local Collect (24 Tracked From Dispatch: £3.99 (exc VAT)
Express UK Delivery (DPD Or Royal Mail Tracked)
Next Working Day Delivery is: £4.99 (exc VAT)
24 Hours From Point Of Dispatch
CollectPlus is £3.55 (exc VAT) Please select CollectPlus at checkout
For Scottish Highlands, Northern Ireland and Channel Islands/Isle Of Man, the total carriage charge is £20.00 for orders over 5kg in weight. Delivery may take 3 to 4 business days. Please call +44 1625 503119 for more information on International shipping details.
Standard Products - Each product has its own delivery timescale e.g. Next Working Day or Two Working Days, this does not include our logo process and only applies to non-logo’d products, click Logo Services for more information on delivery times. Delivery details can be found within the product pages. Should an order consist of a product which is flagged Next Day and a product flagged Two working days our policy is to deliver the whole order in Two working days. If you are unsure please call us on 0844 209 6389. Orders must be received by 3.30PM to qualify for a Next Day or Two Day Delivery.
Logo’d Products - Personalised garments can average 7 -10 working days from artwork and order acknowledgement sign off. Sometimes this can expand to 10-14 working days in peak seasons. Please call us on 0844 209 63 89 if you have a very tight deadline. For more info about our logo service click here
Carriage is FREE on all online orders over £50.00 (exc VAT). Orders under this incur £4.99 ex VAT for our express Next Day delivery service (1-2 business days) For orders under £49.99, which will be added at the checkout unless the product specifically mentions free carriage or a different carriage charge.
There will be just one carriage charge for your total order, regardless of how many items you purchase. This is fully refundable in the event of your goods being faulty or not as described*. For Scottish Highlands and Northern Ireland, delivery in these regions may take 3 working days.
UK Royal Collect® Free Over £100.00 Ex VAT
Only £3.75 + VAT for Orders Below £99.99 ex VAT
Royal Mail Local Collect® is a convenient way to have your parcel delivered to your local Post Office® branch. There are over 10,500 Post Office® branches across the UK.
- Pick up your item on a day that suits you. There are even 4,200 branches open early and late at night, including both Saturday and Sunday’s
- Royal Mail Enquiry Offices are currently open six days a week. Around 100 of the busiest offices are also open on Sundays.
- Receive an SMS or email notification when your item is ready to collect from your chosen branch.
- Delivery with Royal Mail - the most trusted delivery company all year round*
*Source: Delivery Matters, 2014 report, Hall & Partners
- 99.3% of the UK population live within one mile of a Post Office, it’s really convenient.
To find out about your local branch visit royalmail.com/branch-finder.
How it works
- Process your order through to the delivery option within our Brookes store.
- Select Local Collect as the delivery option and select a Post Office® convenient for you.
- You’ll receive an SMS or email notification when your item is ready to collect from your chosen branch.
- To pick up your parcel, all you’ll need is proof of identity (for the person the parcel is addressed to) and proof of delivery address. Your item will be held at the Post Office® branch for 18 days. After that time your item will be returned to our warehouse in Cheshire.
UK Express Delivery - DPD
Express delivery is only available to mainland UK customers. It costs £4.99 ex VAT. We can deliver the next working day if order is placed Monday to Thursday before 3pm. If you order on a Friday, Saturday or Sunday and select express service your order will be delivered on the Tuesday of that following week. DPD deliver between 9am and 5pm.
DPD will update you of the orders tracking via text message or email. They will also notify you in advance of the delivery time slot, of which you can change if not convenient. Please note we can not accept responsibility for lost goods which are delivered and left without a signature as instructed by the customer.
If you are not in when they try to deliver, they will leave a card letting you know there has been an unsuccessful delivery attempt and giving you a number to call to rearrange delivery or an address from which you can collect the parcel.
UK Standard Delivery - Royal Mail
This service is from just £3.32 ex VAT per order and you will have your order delivered within 2-4 working days after despatch via Royal Mail 48 (Please note this is not a signed for service). Upon dispatch you will be sent an e-mail containing your official order number and the website link and you will be able to view the status of your parcel.
If you are not in when they try to deliver, they will leave a card letting you know there has been an unsuccessful delivery attempt. The parcel will be taken back to your local postal office awaiting your collection once your produce the collection card.
UK CollectPlus - Fuss Free Way To Receive Your Order
The CollectPlus service costs £3.55 + VAT per order. Doesn't matt how many items your order, its a one off charge.
From newsagents to petrol stations and - even train stations, CollectPlus has over 6,000 safe and secure delivery locations for your parcels, these could be your local Co-Op McColls, Budgens or Spar. To find your nearest one, simply visit www.collectplus.co.uk and enter your postcode. Most CollectPlus locations are open late seven days a week so you can pick up your delivery at a time and place that suits you.
Easy to Choose
- 1. At checkout select CollectPlus as your delivery option and choose your nearest shop or pick-up location.
- 2. When your parcel arrives at your chosen CollectPlus location, you'll receive an email or text to say that it's ready for collection. Your message will contain a barcode, please bring this code along with some ID to collect your parcel.
- 3. Collect your parcel when it's convenient to. You'll receive reminder messages but if you don't collect it after 10 days, it will be returned.
How much will a CollectPlus delivery cost?
Collect+ costs £3.55 ex VAT on all orders.
How long will it take for my parcel to arrive?
A CollectPlus delivery will arrive in your chosen store in 1 business day. So if you place your order Monday to Friday before 3.00pm it will be delivered within 1 day later to the store of your choice. Please ensure you read the dispatch times when placing an order. Some products will take longer to dispatch and you need to allow for these days.
Note that if ordered Saturday or Sunday it will not be delivered till the following Tuesday. You will receive confirmation from CollectPlus via email and or SMS once your parcel is available for collection. This will include your unique collection code. So it is important at checkout to enter a valid mobile telephone number or email address.
Where is my nearest CollectPlus Collection Point?
During checkout, when you select CollectPlus as your delivery method, you will also be able to select your nearest collection point. There are over 6000 stores to select from.
Can you advise a time that it will arrive?
Unfortunately a specific time of arrival cannot be given. You will receive an update when it is available to collect.
Are there any locations you cannot deliver to a CollectPlus store?
There are areas that currently collectPlus is unable to deliver to these are: Republic of Ireland , Isle of Man Shetland, Orkney, Scilly Isles and BFPO locations. To find your nearest store, simply visit www.collectplus.co.uk and enter your postcode.
In the case of shortage or damage the carriers receipt must be endorsed and Brookes UK Ltd. Informed within 3 days from goods receipt.
Customer Service Order tracking
If you have a query about your order please call our customer service team on 0844 209 6389 or email firstname.lastname@example.org. Lines are open from 9am to 5pm Monday to Friday.
If you are not completely satisfied with your purchase, simply return it to us within 30 days, unused and in its original packaging for a refund. We recommend that you keep the original packaging until you are sure you intend to keep the goods. Please use packaging which will give a similar level of protection as to when you received the goods to ensure the goods are not damaged on the way back to us. Please include the original picking list or Invoice document and complete the reverse as instructed. This is your returns ID without this we can not refund.
Please take the goods to your local post office and send them back to us (the address is Brookes UK Ltd, Union Road, Macclesfield, Cheshire SK11 7BN). Or use our arrangement with Collect Plus who have over 6000 stores where you can return the parcel securely, this is often a more secure way to return a parcel.
NB: carriage costs will be refunded only if the goods are faulty. Please note that the carriage cost of sending items to you may be more than amount you were charged for delivery (which in most cases is a subsidised cost).
Goods supplied to order which are modified or produced to your own specified requirements, such as corporate logo’s are NON-REFUNDABLE.
Items which feature in our clearance sales are also NON-REFUNDABLE.
Return Via CollectPlus
How It Works
Brookes have an arrangement with CollectPlus where you can take your return parcel to your local Collect Plus store (click on the link below to find your nearest store).
Simply complete the return details on line, make a payment, take the parcel to the designated store and we’ll refund your receipt.
We have agreed a special rate with CollectPlus which is often cheaper than traditional sources and more convenient
Click here to return via CollectPlus > www.collectplus.co.uk/eBrookes
Applying a customised logo to your clothing can be a daunting task. We try and keep this as simple and straightforward as possible.
Our team is on hand to advise the best way forward and consult with you throughout the process to keep it as simple as possible.
Currently we offer two types of applications:
Quantity Price Per Application
10 - 20 £3.49
21 - 50 £2.49
50 + Please call us on 01625 503119
Quantity Price Per Application
10 - 20 £3.49
21 - 50 £2.99
50 + Please call us on 01625 503119
If you have an enquiry please either give us a call on 01625 503119 (9am to 5pm Monday - Friday) or complete the form below and submit it into our office. One of our team will come back to you ASAP to help and advise of the best way forward.