Date
Description
Comment
Supplier Response
01-Oct-2011
CAT Trademark Trousers
Wide choice of merchandise. Easy to order from and prompt delivery.
01-Sep-2011
CAT Trademark Trousers
Service rating : inefficient processing system, error on my order proved to be their error, i was impositioned to return incorrect supply, plus asked to pay a second time for correct order to be delivered, whilst waiting to be reimbursed for brookes error to be investigated.I purchased item else where and recieved better service with free next day delivery, i was reimbursed by brookes minus postage that i had paid for their error. never again.
Product : cat trousers proved to be very good but purchased from other source
Product : cat trousers proved to be very good but purchased from other source
Good afternoon Mr Bradley
I have looked into your order and have read the notes made on your order. You ordered over the internet and it stated size 36r
which is what was sent out to you. You then called and said that you ordered 38 and we asked you to send an email to us with your order confirmation, which we never received from you. We also sent an email to you to advise that no carriage would be charged as a gesture of good will on a re-order. The error was not on our part as we had no contact with the order when it was originally made by yourself as you ordered the garment.
Thank you however for your feedback which we we take on board.
Regards
Kay Prendergast
Head of Customer Services
I have looked into your order and have read the notes made on your order. You ordered over the internet and it stated size 36r
which is what was sent out to you. You then called and said that you ordered 38 and we asked you to send an email to us with your order confirmation, which we never received from you. We also sent an email to you to advise that no carriage would be charged as a gesture of good will on a re-order. The error was not on our part as we had no contact with the order when it was originally made by yourself as you ordered the garment.
Thank you however for your feedback which we we take on board.
Regards
Kay Prendergast
Head of Customer Services
24-Sep-2010
CAT Trademark Trousers, Grey/Black 34R
Excellent. Very responsive.
Also - Very knowledgeable. I additionally recently ordered some items with a new custom embroidered logo (so not a standard order), and the approval and ordering process was a breeze.
Also - Very knowledgeable. I additionally recently ordered some items with a new custom embroidered logo (so not a standard order), and the approval and ordering process was a breeze.
28-Jul-2010
CAT Trademark Trousers, Black 32R
Very good and efficient
08-Jul-2010
CAT Trademark Trousers, Navy 36T
they quickly sent me the product I ordered and without fuss. it fitted well due to the online sizing options and was good quality. I'd order from them again.
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