Terms of service

This website is operated by CTS UK Ltd. By using this website, you acknowledge that the use of this website is subject to the following terms and conditions.

Prices

Prices quoted are exclusive of VAT. Prices also exclude packing and carriage unless the order exceeds £99 + VAT. Orders which do not reach this amount will be charged carriage as set out in our most recent catalogue/web site. Prices charged will be those ruling at date of dispatch. All previous deals and promotions will end upon publication of the current catalogue/web site. Special offers are subject to availability and may be withdrawn at any time.

Delivery

Items marked 48 hours will normally be delivered within 48 hours providing stock is available and there is personalisation required. Remote mainland and offshore areas need to allow 5 working days for delivery. Personalised garments can take up to 7-10 working days for delivery from artwork approval. In the case of shortage or damage to orders, our customer service team must be informed within 5 days from goods receipt. We must be informed within a 30 day period of none receipt / delivery of goods, from the time of placing the order.

Payment

To open an account we require initial payment with order together with our completed credit account application form. Unless otherwise agreed in writing the buyer will pay for the goods, without discount, not later than 28 days end of month following Invoice date.

Ownership of goods remain with Brookes UK until paid for in full.

Money back guarantee

You may return any stock item within 28 days from date of invoice. Goods must be in there original condition and contained within their product packaging and then packed in suitable strong case for transport along with our official returns document. Please contact us before returning any item. Any consignment that does not comply with the above will be refused without credit. Goods supplied to order which are modified or produced to your own specified requirements are NON-REFUNDABLE. We are not responsible for specification errors which arise once the order acknowledgement documentation has been checked and signed off by the customer.

Cancellation of Personalised Items

You must cancel your order by giving us notice of cancellation by emailing or phoning our customer service team. All artwork or set-up costs incurred prior to the notice will be charged in full. Changes to artwork, after order confirmation, which incur additional time will also be charged in full. Garments which have already been produced and classed as work in progress prior to cancellation will be invoiced in full.

Samples

Charged in full but are refundable upon receipt through our returns system, see Money Back Guarantee.

Force majeure

We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond reasonable control.

General

All products subject to availability. We reserve the right to allow slight variations which create continuous supply or improvements. Every effort is taken to recreate each item, but the colour reproduction is as accurate as modern resolutions will allow. CTS UK Ltd are not be responsible for typographical, pricing or other errors and reserves the right to cancel any orders based on such errors.