Delivery & Returns
Free UK Standard Delivery on orders over £50
- UK Standard Delivery 2 - 4 Business Days - £3.99
- UK CollectPlus 1 Business Day = £4.99
- Royal Mail Local Collect = £4.99
- UK Express Delivery 1 Business Day = £5.99
- Collect From Our Warehouse (Macclesfield) - FREE
- International Standard Non Tracked Delivery 5-10 Business Days = £6.99
- International Express Tracked Delivery 2 Business Days - From £12.99
Christmas Delivery Cut-Off
UK Last Order Dates
Order before 1pm on 20th December 2018 to ensure delivery before Xmas – only applies to products eligible for Express Delivery. This information is clarified at the checkout stage.
For our Standard Delivery or Click & Collect Delivery please order before 1pm on the 18th December 2018
IMPORTANT: Please check the product available shipping days which are displayed within the basket page. Some products can not be shipped for 4-5 days and may miss the Christmas Delivery Cut Off times above. Please contact us via [email protected] should you need to check.
Our warehouse is open on the 27th, 28th & 31st December. Some orders will be dispatched during this period. Full service will resume on the 2nd January 2018
Christmas 2018 Opening Hours:
Christmas Eve Open 9am – 5pm
Christmas day Closed
Boxing day Closed
27th December Open 9am – 5pm
28th December Open 9am – 5pm
29th December Closed
30th December Closed
31st December Open 9am – 4pm
1st January Closed
As normal from 2nd January
Orders must be placed before 2:00pm to guarantee same day despatch for express delivery. Only applies to eligible products, items which state 2-3 days dispatch will not qualify for Next Day Delivery.
UK Express Delivery - DPD Or Royal Mail 24/48
Express delivery is only available to mainland UK customers. It costs £5.99. We can deliver the next working day if order is placed Monday to Thursday before 3pm. If you order on a Friday, Saturday or Sunday and select express service your order will be delivered on the Tuesday of that following week. DPD deliver between 9am and 5pm.
DPD will update you of the orders tracking via text message or email. They will also notify you in advance of the delivery time slot, of which you can change if not convenient. Please note we can not accept responsibility for lost goods which are delivered and left without a signature as instructed by the customer.
If you are not in when they try to deliver, they will leave a card letting you know there has been an unsuccessful delivery attempt and giving you a number to call to rearrange delivery or an address from which you can collect the parcel.
UK Standard Delivery - Royal Mail
This service is from just £3.99 per order and you will have your order delivered within 2-4 working days after despatch via Royal Mail 48 (Please note this is not a signed for service). Upon dispatch you will be sent an e-mail containing your official order number and the website link and you will be able to view the status of your parcel.
If you are not in when they try to deliver, they will leave a card letting you know there has been an unsuccessful delivery attempt. The parcel will be taken back to your local postal office awaiting your collection once your produce the collection card.
UK Royal Mail Local Collect® FREE Over £75.00
Royal Mail Local Collect® is a convenient way to have your parcel delivered to your local Post Office® branch. There are over 10,500 Post Office® branches across the UK.
Pick up your item on a day that suits you. There are even 4,200 branches open early and late at night, including both Saturday and Sunday
Royal Mail Enquiry Offices are currently open six days a week. Around 100 of the busiest offices are also open on Sundays.
Receive an SMS or email notification when your item is ready to collect from your chosen branch.
Delivery with Royal Mail - the most trusted delivery company all year round*
*Source: Delivery Matters, 2014 report, Hall & Partners
99.3% of the UK population live within one mile of a Post Office, it’s really convenient.
To find out about your local branch visit royalmail.com/branch-finder.
How it Works
Process your order through to the delivery option within our Brookes store.
Select Local Collect as the delivery option and select a Post Office® convenient for you.
You’ll receive an SMS or email notification when your item is ready to collect from your chosen branch.
To pick up your parcel, all you’ll need is proof of identity (for the person the parcel is addressed to) and proof of delivery address. Your item will be held at the Post Office® branch for 18 days. After that time your item will be returned to our warehouse in Cheshire.
The CollectPlus service costs £4.99 per order.
From newsagents to petrol stations and - even train stations, CollectPlus has over 6,500 safe and secure delivery locations for your parcels, these could be your local Co-Op McColls, Budgens or Spar. To find your nearest one, simply visit www.collectplus.co.uk and enter your postcode. Most CollectPlus locations are open late seven days a week so you can pick up your delivery at a time and place that suits you.
Easy to Chose
- At checkout select CollectPlus as your delivery option and choose your nearest shop or pick-up location.
- When your parcel arrives at your chosen CollectPlus location, you'll receive an email or text to say that it's ready for collection. Your message will contain a barcode, please bring this code along with some ID to collect your parcel.
- Collect your parcel when it's convenient to. You'll receive reminder messages but if you don't collect it after 10 days, it will be returned.
How much will a CollectPlus delivery cost?
CollectPlus costs £4.99 on all orders.
How long will it take for my parcel to arrive?
A CollectPlus delivery will arrive in your chosen store in 1 business day. So if you place your order Monday to Friday before 3.00pm it will be delivered within 1 day later to the store of your choice. Please ensure you read the dispatch times when placing an order. Some products will take longer to dispatch and you need to allow for these days.
Note that if ordered Saturday or Sunday it will not be delivered till the following Tuesday. You will receive confirmation from CollectPlus via email and or SMS once your parcel is available for collection. This will include your unique collection code. So it is important at checkout to enter a valid mobile telephone number or email address.
Where is my nearest CollectPlus Collection Point?
During checkout, when you select CollectPlus as your delivery method, you will also be able to select your nearest collection point.
Can you advise a time that it will arrive?
Unfortunately a specific time of arrival cannot be given. You will receive an update when it is available to collect.
Are there any locations you cannot deliver to a CollectPlus store?
There are areas that CollectPlus is currently unable to deliver to, these are: Republic of Ireland , Isle of Man Shetland, Orkney, Scilly Isles and BFPO locations. To find your nearest store, simply visit www.collectplus.co.uk and enter your postcode.
In the case of shortage or damage the carriers receipt must be endorsed and Outdoor Look informed within 3 days from goods receipt.
Customer Service Order Tracking
If you have a query about your order please call our customer service team on 0844 873 82 86 or email [email protected] Lines are open from 9am to 5pm Monday to Friday.
30 Days Return Policy
Return Via CollectPlus
How it Works
Outdoor Look have an arrangement with CollectPlus where you can take your return parcel to your local CollectPlus store.
Simply complete the return details on line, make a payment, take the parcel to the designated store.
We have agreed a special rate with CollectPlus which is often cheaper than traditional sources and more convenient.
Convenient Returns with CollectPlus
You can now use CollectPlus to return your parcels to us, by purchasing and downloading your returns label at www.collectplus.co.uk/outdoorlook. Enter your order number and your email address on to the label, then print and attach to your parcel, ensuring any outbound delivery labels are removed or covered. Drop off your parcel in your chosen store, where you will be given a receipt with a tracking code. You can track your parcel yourself, at https://www.collectplus.co.uk/track/new.
CollectPlus is a convenient way to return parcels via local shops, petrol stations, universities and shopping centres, and it is a service trusted by thousands of busy people every day. There are over 6,500 CollectPlus stores, open from early in the morning until late in the evening, 7 days a week.
Please note, you must obtain and stick your returns label to your parcel before taking your parcel into a CollectPlus store. CollectPlus will not accept responsibility for parcels handed into a store without a CollectPlus returns label.
You can return parcels with cabin baggage dimensions 60 x 50 x50cm and up to 10kg using CollectPlus
You can find your nearest CollectPlus store by clicking here www.collectplus.co.uk/store_locator and use the ‘Find a store’ search at the top of the page. Alternatively, you can text COLLECT and your postcode to 84555 (e.g. COLLECT WD17 1HP). Texts from 84555 are free to receive. Texts to 84555 are charged at your standard network rate. Full terms and conditions can be viewed here (insert URL http://www.collectplus.co.uk/smsterms)
Return via Royal Mail
If you are not completely satisfied with your purchase, simply return it to us within 30 days, unused and in its original packaging for a refund. We recommend that you keep the original packaging until you are sure you intend to keep the goods. Please use packaging which will give a similar level of protection as to when you received the goods to ensure the goods are not damaged on the way back to us. Please include the original invoice document and complete the reverse tear off slip as instructed. This is your returns ID and without this we can not refund.
If you wish to return an item for a refund, please take the goods to your local post office and send them back to us (the address is Outdoor Look t/a Brookes UK Ltd, Union Road, Macclesfield, Cheshire, SK11 7BN)
It can usually take up to 10 working days (ex weekends and bank holidays) for your return to be delivered back into our warehouse, depending on which postal service your choose to use eg Royal Mail.
We send you an email as soon as we’ve receipted it onto our warehouse system in its original condition & apply a refund. We endeavour to process all returns within 24/48 hours of receipt but during peak seasonal periods and around Xmas & the New Year, this can take 3-4 days, we appreciate your patience in advance.
Any refund will automatically be issued to the card you used to place the original order. Typically, it can take 5 working days in the UK, depending on your bank / card processor.
N.B.: Carriage costs will be refunded only if the goods are faulty. Please note that the carriage cost of sending items to you may be more than amount you were charged for delivery (which in most cases is a subsidised cost).
Items which feature in our clearance sales are also NON-REFUNDABLE.