We want you to be delighted with the products you buy from us. If you are not completely satisfied with your purchase, simply return it to us within 30 days, unused and in its original packaging for a refund or exchange. We recommend that you keep the original packaging and transport packaging until you are sure you intend to keep the goods. Please include the original picking list or invoice document as your returns ID, without this we cannot refund. Please note carriage costs will be refunded only if the goods are faulty or if they differ in any way from the goods advertised. See Delivery and Returns for more details.
If you wish to make a complaint please call us on 0845 071 4440, or email us at firstname.lastname@example.org or write to us at:
Kirstie Sisson (Head of Customer Relations)
Brookes (UK) Ltd
PO Box 352