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Terms & Conditions
This website is operated by Brookes UK Ltd. By using this website, you acknowledge that the use of this website is subject to the following terms and conditions.
Prices quoted are exclusive of VAT. Prices also exclude packing and carriage unless the order exceeds £100 + VAT. Orders which do not reach this amount will be charged carriage as set out in our most recent catalogue/web site. Prices charged will be those ruling at date of dispatch. All previous deals and promotions will end upon publication of the current catalogue/web site. Special offers are subject to availability and may be withdrawn at any time.
Orders received before 3.30pm on a week day will normally be delivered next working day. Saturday delivery is available for orders placed before 3.30pm on Friday, additional costs are incurred. Items marked 48 hours will normally be delivered within 48 hours providing stock is available. Remote mainland and offshore areas need to allow 3 working days for delivery. Personalised garments can take up to 21 working days for delivery from artwork approval. In the case of shortage or damage the carriers receipt must be endorsed and Brookes UK. Informed within 3 days from goods receipt. We must be informed within a 30 day period of none receipt / delivery of goods, from the time of placing the order.
To open an account we require initial payment with order together with our completed credit account application form. Unless otherwise agreed in writing the buyer will pay for the goods, without discount, not later than 30 days end of month following Invoice date. If payment is not made when due, interest is payable at a rate of 3% over National Westminster Bank then current base rate on the amount outstanding from the due date for payment until receipt by us of the full amount, together with any legal or other recovery costs.
Ownership of goods remain with Brookes UK until paid for in full.
Money back guarantee
You may return any stock item within 30 days from date of Invoice. Goods must be in there original condition and contained within their product packaging and then packed in suitable strong case for transport along with our official returns document. Please contact us before returning any item. Any consignment that does not comply with the above will be refused without credit. Goods supplied to order which are modified or produced to your own specified requirements are NON-REFUNDABLE. We are not responsible for specification errors which arise once the order acknowledgement documentation has been checked and signed off by the customer.
Cancellation of Logo’d Items
You must cancel your order by giving us notice of cancellation by mailing, faxing or emailing to the number or address within our current catalogue. All artwork or set-up costs incurred prior to the notice will be charged in full. Changes to artwork, after order confirmation, which incur additional time will also be charged in full. Garments which have already been produced and classed as work in progress prior to cancellation will be Invoiced in full.
Charged in full but are refundable upon receipt through our returns system, see Money Back Guarantee.
We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond reasonable control.
All products subject to availability. We reserve the right to allow slight variations which create continuous supply or improvements. Every effort is taken to recreate each item, but the colour reproduction is as accurate as modern resolutions will allow. Brookes UK Ltd are not be responsible for typographical, pricing or other errors and reserves the right to cancel any orders based on such errors.